GENERAL TERMS AND CONDITIONS
(hereinafter referred to as the “GTC”)
- General Provisions and Definitions
This document governs the contractual relationships, rights, and obligations between the service provider and its clients.
1.1 Identification of the Provider
The service provider is:
Business name: Relocate to Slovakia s.r.o.
Registered office: Kopčianska 10, 851 01 Bratislava, Slovak Republic
Company ID: 46 488 863
Registration: Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No. 78310/B
(hereinafter referred to as “Provider”)
1.2 Definition of the Client
The Client shall mean any natural or legal person who uses the Provider’s services based on an order or contractual relationship.
1.3 Scope and Validity of the GTC
These GTC govern the mutual rights and obligations between the Provider and the Client in the provision of services.
These GTC are valid and binding for all business relationships unless the contracting parties expressly agree otherwise.
These GTC shall not apply if the Provider and the Client have entered into a separate written agreement governing their relationship differently. In such case, the provisions of the written agreement shall prevail over these GTC.
1.4 Legal Framework
Legal relations between the contracting parties that are not governed by these GTC or by a separate agreement shall be governed by the applicable legal regulations of the Slovak Republic, in particular:
Act No. 40/1964 Coll. Civil Code as amended (if the Client is a natural person – consumer).
Act No. 513/1991 Coll. Commercial Code as amended (if the Client is a legal entity or entrepreneur).
- Price
2.1. The price of individual services shall be determined on the basis of a written agreement or contract between the Provider and the Client (hereinafter referred to as the “Order”).
2.2. The price of the services does not include any fees, costs, or payments payable to third parties related to the provision of the services, in particular (but not exclusively) notarial and administrative fees, fees payable to public authorities, the Foreign Police or other competent authorities, fees for certification of signatures and documents, official or court translations of foreign-language documents, postage, courier services, administrative and consular fees, fees for medical examinations, medical certificates, laboratory tests, health insurance, or any other similar costs incurred during the provision of the services.
2.3. The agreed price does not include costs related to repeated performance of acts or modifications of documents if these are required for reasons attributable to the Client. This includes, in particular, cases of incorrect or incomplete information being provided, subsequent changes to the assignment, or other requests raised after the commencement of the service. Such acts shall be subject to separate invoicing.
2.4. The price of the services is stated exclusive of value added tax (VAT). The Provider is a VAT payer and VAT shall be charged in addition to the price in accordance with the applicable legal regulations.
2.5. The Provider is entitled to request a reasonable advance payment on the basis of the Order.
2.6. The price for services related to assistance at authorities or embassies is linked to the reservation of a specific appointment time. If the appointment is changed or needs to be rebooked for reasons not caused by the Provider, such service shall be considered work beyond the original scope and shall be invoiced according to the Provider’s current rate.
- Payment Terms
3.1. The Client is obliged to pay the invoice issued by the Provider within 10 days from the date of its issuance, unless otherwise agreed in the Order or in the contract. The date of payment shall be deemed to be the date on which the relevant amount is credited to the Provider’s bank account.
3.2. In the event of delay by the Client in paying the invoice, the Provider is entitled to claim default interest at the statutory rate under the applicable legal regulations of the Slovak Republic.
3.3. In the event of delay by the Client in paying the invoice, the Provider is entitled to suspend the provision of services until the outstanding amount is paid in full or to request an advance payment for further services to be provided.
- Service Delivery Period
4.1. The scope and period for the provision of services shall be agreed in the Order and shall take into account the nature of the services provided and the individual requirements of the Client.
4.2. The agreed time limits are indicative in nature, as their observance may be affected by procedures, statutory time limits, or decisions of public authorities, as well as by the activities or procedures of third parties over which the Provider has no direct control.
4.3. The time limit for the provision of the service shall be extended accordingly, in particular if circumstances arise that the Provider cannot influence, namely:
as a result of actions, delays, or decisions of public authorities,
as a result of actions or failures of third parties (e.g. postal and courier services, medical institutions, translators, notaries, insurance companies, technical or information systems),
on the basis of an agreement between the contracting parties to change the scope or conditions of the services provided,
if the Client fails to provide all essential information, documents, or cooperation necessary for the proper and timely provision of the service.
4.4. The Provider shall appropriately inform the Client of any extension of the time limit.
4.5. If the Client fails to provide the Provider with the cooperation, information, or supporting documents necessary for the provision of the service even within 30 days from the Provider’s request, the Provider is entitled to withdraw from the contract or the Order. In such case, the Provider shall be entitled to payment for the acts and services duly performed up to the moment of withdrawal, either by setting them off against an already paid advance payment or by separate invoicing to the Client if no advance payment was made.
- Liability and Complaints
5.1. The Provider shall be responsible for ensuring that the services are provided with professional care and in accordance with the agreed terms and the Client’s requirements.
5.2. The services are provided on the basis of information, documents, and instructions provided by the Client. The Client is obliged to notify any defects in the provided service without undue delay after discovering them.
5.3. The Provider shall not be liable for damage or other loss arising as a result of the Client’s instructions if the Provider has warned the Client in advance about their unsuitability, incompleteness, or inconsistency with legal regulations and the Client nevertheless insisted on such instructions.
5.4. The Provider shall not be liable for damage or loss caused by false, incomplete, or misleading information provided by the Client.
5.5. The Provider shall be liable for damage caused by a breach of its obligations only up to the amount of the remuneration paid by the Client for the service in connection with which the damage arose, unless otherwise provided by specific legal regulations.
5.6. The Client is entitled to submit a complaint about the service in writing, either by delivering the complaint to the Provider’s registered office address or electronically to the email address info@relocate.sk. The Client is obliged to submit the complaint without undue delay after discovering the defect, but no later than 5 working days from the day on which the defect was discovered, and at the same time no later than 14 days from the date of the provision of the service. The complaint must contain the Client’s identification details, a description of the complained service, and the reason for the complaint.
- Exclusion of Liability
6.1. Activities of third parties. The Provider shall not be liable for damage or other loss caused by the acts, omissions, or failures of third parties. Likewise, the Provider shall not be liable for errors, defects, or inaccuracies in documents and outputs prepared by third parties (e.g. authorities, translators, notaries) related to the provided service.
6.2. Decision-making powers of authorities. The Provider has no influence over the decision-making activities of state institutions. The Provider shall not be liable for decisions, procedures, or opinions of public authorities, diplomatic missions, or other competent authorities of the Slovak Republic, EU Member States, or third countries (in particular in proceedings regarding the granting of visas or residence permits).
6.3. Provision of false information. The Provider shall not bear responsibility for a negative decision or adverse opinion of authorities if it was issued on the basis of false, incomplete, or misleading information provided by the Client or by a person represented by the Client.
6.4. Accuracy of documents and cooperation.
The Client shall be fully responsible for the accuracy, completeness, and truthfulness of the data stated in questionnaires, forms, and other supporting documents.
The Provider is not obliged to verify the truthfulness of the information provided; however, if obvious deficiencies are identified, the Provider is entitled to request that the Client correct or supplement them.
- Personal Data Protection
7.1. The Provider processes personal data of data subjects in accordance with the applicable legal regulations in the field of personal data protection, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.
7.2. Detailed information on the processing of personal data by the Provider, including the purposes, legal bases, scope of processed data, and the rights of data subjects, is set out in a separate Privacy Policy document published on the Provider’s website.
- Dispute Resolution
8.1. Legal relations between the Provider and the Client shall be governed by the legal order of the Slovak Republic.
8.2. The contracting parties undertake to resolve any disputes primarily amicably and through mutual negotiations.
8.3. The general courts of the Slovak Republic shall have jurisdiction to decide disputes between the Provider and the Client.
- Final Provisions
9.1. Legal relations between the Provider and the Client that are not expressly governed by these General Terms and Conditions shall be governed, as appropriate, by the relevant provisions of the Commercial Code or the Civil Code, depending on the nature of the contractual relationship and the concluded contract, as well as by other generally binding legal regulations applicable in the Slovak Republic.
9.2. If any provision of these GTC becomes invalid, ineffective, or unenforceable, this shall not affect the validity, effectiveness, or enforceability of the remaining provisions. In place of such provision, an appropriate provision of the applicable legal regulations shall apply which, in its meaning and purpose, comes closest to the original intention of the affected provision.
9.3. Within the scope of its activities, the Provider does not provide legal services, tax advisory services, or insurance services within the meaning of specific legal regulations, in particular Act No. 586/2003 Coll. on Advocacy, Act No. 78/1992 Coll. on Tax Advisors and the Slovak Chamber of Tax Advisors, and Act No. 39/2015 Coll. on Insurance.
If the provision of services requires the provision of legal services, tax advisory services, or services in the field of insurance, the Provider shall arrange for such services to be provided through persons authorized to provide such services under the relevant legal regulations.
This document shall become effective on 1 January 2025.